Remote Monitoring & Management (RMM)
Understand Universal Computing’s Remote Monitoring & Management service, what it includes, how onboarding works, and how it helps protect your business.
What is Remote Monitoring & Management?
Remote Monitoring & Management (RMM) keeps an eye on your company computers and servers 24/7, fixes many issues automatically, and lets our team step in quickly when you need help.
Instead of waiting for something to break, we watch for early warning signs, apply updates, and secure your devices in the background so your staff can stay focused on work.
RMM is a free service included with Universal Computing’s managed IT support plans. There is no extra software license or per-device fee for this coverage.
Key benefits for your business
Fewer IT disruptions
Proactive monitoring and patching reduce surprise outages, slowdowns, and security incidents that interrupt your team.
Faster support
Our technicians can securely connect to your devices, diagnose issues, and fix problems without waiting for an onsite visit.
Stronger protection
Integrated security, patching, and backup options help protect your data and reduce the risk of malware and data loss.
What you get
These are the core areas covered by our RMM service. We tailor the exact setup to your environment and IT support plan.
Monitoring and alerts
We continuously monitor your devices and send alerts to our team when something needs attention.
Health and performance
- Device health (CPU, memory, disk space, battery status)
- Hardware failures and critical errors
- Device offline or unreachable
- Basic network connectivity checks
Smart alerting
- Prioritized alerts so we focus on what matters
- Thresholds tuned to your environment
- Notifications to our engineers, not to your staff
- Escalation paths for urgent issues
Patching and updates
Keeping systems up to date is one of the most effective ways to reduce security risk.
Operating system updates
- Automated patching for Windows, macOS, and many Linux distributions
- Scheduled maintenance windows to avoid work disruption
- Rollback options when supported by the platform
Application updates
- Updates for common business applications
- Visibility into which devices are missing critical patches
- Targeted patching for high-risk vulnerabilities
Remote support and control
RMM allows our technicians to connect to your devices securely when you need help.
Secure remote access
- Encrypted connections from our team to your device
- Access controlled by our internal security policies
- Session logging for accountability
User-friendly assistance
- Technicians can see your screen (with your consent)
- Ability to guide you, take control briefly, and resolve issues
- Ideal for remote and hybrid staff
Reporting and visibility
We provide simple, clear reporting so you know how your IT environment is doing.
Device inventory
- Central list of your managed devices
- Basic hardware and operating system details
- Status indicators for online, offline, or needs attention
Health and activity reports
- Patch status and compliance summaries
- Security and backup status overviews
- Trends on alerts and recurring issues
Automation and self-healing
Many common issues can be detected and fixed automatically before anyone notices.
Pre-built automation
- Library of maintenance tasks (cleanup, checks, fixes)
- Scheduled jobs for routine housekeeping
- Automated remediation for known issues
Custom workflows
- Policies tailored to your business needs
- Different automation for servers vs. workstations
- Option to require approval for higher-impact actions
Security options
We can layer additional security tools on top of the core RMM monitoring.
Endpoint protection
Advanced antivirus and endpoint detection and response (EDR) options that help block malware and suspicious behavior.
Web and DNS filtering
Filtering tools that reduce access to known malicious sites and risky content categories.
Password and identity
Options for secure password management and stronger authentication practices across your organization.
Attack surface management
Tools that highlight exposed services, outdated software, and misconfigurations that could be used by attackers.
Threat monitoring
Centralized alerts across endpoints to help us spot and respond to potential threats quickly.
Backup and recovery options
RMM works alongside our backup solutions to protect your data and keep you running.
Cloud backup for devices
File and image-level backups to secure cloud storage for workstations and servers, with retention tuned to your needs.
Microsoft 365 backup
Protection for email, SharePoint, OneDrive, and other Microsoft 365 data beyond the default recycle bin.
Disaster recovery
Options for faster recovery of critical servers and applications in the event of hardware failure or major incident.
How onboarding works
Setting up RMM is straightforward and takes under 5 minutes per device in most cases.
We send your unique installer
We generate a unique installer file for your organization and email it to your primary contact or office manager. This installer is tied to your account so devices register directly to our management system.
You download and run the installer
On each company computer you want us to manage, open the email, download the installer file, and run it. Installation is guided and typically completes in under 5 minutes.
The device enrolls with our service
Once installed, the agent securely connects to our RMM platform, registers the device, and applies your standard policies. The device now appears in our console for monitoring and support.
We verify and tune monitoring
Our team reviews enrolled devices, confirms monitoring is working, and adjusts alert thresholds and maintenance schedules to match your business hours and risk tolerance.
If you prefer, our technicians can perform the installation remotely for your staff, one-on-one or in small batches, to minimize disruption.
What we monitor
RMM covers a wide range of systems and services that matter to your day-to-day operations.
Workstations and laptops
- Windows PCs used in the office or remotely
- Apple macOS devices for staff and leadership
- Many common Linux desktop setups (where applicable)
Typical checks include hardware health, system performance, disk usage, and critical errors that indicate emerging problems.
Servers and network infrastructure
- File and application servers
- Domain controllers and key directory services
- Virtual machines and host systems (where accessible)
- Basic monitoring for key network devices such as firewalls and switches
We watch for service failures, resource exhaustion, and other issues that could impact multiple users at once.
Key business services
- Backup jobs and their success or failure
- Antivirus and endpoint security status
- Critical line-of-business applications that expose monitoring hooks
- Connectivity to important external services your business depends on
Monitoring coverage may vary based on your environment and the tools in use, and we review this with you during onboarding.
Privacy, performance, and access (FAQ)
The RMM agent is designed to run quietly in the background and use minimal system resources. Routine checks happen on a schedule and are spaced out to avoid impacting performance.
During maintenance windows, some tasks such as patching or antivirus scans may temporarily use more resources. We schedule these outside core business hours wherever possible.
Next steps
To enable RMM for your organization or to confirm your current coverage:
- Contact your Universal Computing account manager, or
- Reach out to our support team through the Help Center or your usual support channel.
We will review your environment, confirm which devices to enroll, and schedule the installer email so your team can get started quickly.
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