Website terms of use

Terms of use

1. Introduction

1.1 We operate the website you are currently visiting (our Site).

1.2 These terms of use apply to everyone who visits, browses, or otherwise uses our Site.

1.3 We may change these terms of use from time to time by updating this page. Changes apply from the date they are posted. If you continue to use our Site after the terms change, you accept the updated terms.

1.4 We make our Site available free of charge, unless we clearly state otherwise in relation to particular content or services.

1.5 Our Site is primarily intended for people and businesses based in the United Kingdom. If you access it from another country, you are responsible for complying with any local laws that apply.

2. Using our site

2.1 Use our Site only for lawful purposes and in a way that complies with these terms and with all applicable laws and regulations.

2.2 You are responsible for configuring your own information technology, computer programmes, and platform to access our Site, and for ensuring that anyone who uses our Site through your internet connection is aware of and follows these terms.

2.3 You must not use our Site:

• for any unlawful, immoral, or anti-social purpose, or in a way that encourages such behaviour

• to send or make nuisance, spam, or other unwanted calls, messages, or communications

• to send or carry out direct marketing, unless you have all permissions and consents required by law

• to gather, verify, update, or create databases, lists, or directories of people, businesses, or contact details

• to harm, threaten, stalk, harass, abuse, or invade the privacy or other rights of any person

• to upload, post, or share material that is defamatory, obscene, offensive, hateful, discriminatory, or otherwise inappropriate

• to interfere with, damage, or alter any part of our Site or its underlying systems

• in a way that places an unreasonable or disproportionate load on our Site or related systems

• by using automated tools (including robots, spiders, and scraping tools) to access, monitor, copy, or interfere with any part of our Site, unless we have clearly allowed this in writing.

2.4 You must not attempt to gain unauthorised access to our Site, any part of it, or any server, computer, or database connected to it.

2.5 We may suspend or restrict access to all or part of our Site at any time for operational, security, or business reasons, or if you breach these terms.

2.6 Content on our Site is provided for general information only. Unless we state otherwise, it is not intended to be advice on which you should rely or a binding offer to contract. Separate terms, such as our Trading Terms (if applicable), may apply to any products or services that we supply.

3. Your privacy and personal information

3.1 We will use your personal information in line with our Privacy & Cookie Policy, which forms part of these terms of use.

3.2 You can read our current Privacy & Cookie Policy on our Site.

3.3 If you have questions about how we handle your personal information, or if you need information in an accessible format, contact us using the contact details set out on our Site.

4. Ownership, use of content, and intellectual property

4.1 Unless we state otherwise, we (or our licensors) own all intellectual property rights in our Site and in all material on it. These rights include copyright, database rights, and design rights.

4.2 You may:

• view and read pages from our Site on your device

• print or download extracts for your own personal use or for use within your organisation for internal purposes

• share links to our Site and draw attention to content within your organisation,

provided you do not change the material and you keep all copyright and other ownership notices visible.

4.3 You must not:

• use any content from our Site for commercial purposes, including resale, republication, or redistribution, unless you have our written permission

• remove, hide, or change any copyright or other ownership notice on our Site

• claim that you own or created any content from our Site, or use it in a way that suggests any endorsement or association by us where none exists.

4.4 Nothing on our Site gives you any right to use any trade marks, trade names, or logos of ours or any third party. Any such rights will only arise if we or the relevant owner give them to you in writing.

5. Submitting information to us

5.1 If you submit any content or materials to our Site or to us through our Site (including comments, reviews, feedback, suggestions, or other information), you are responsible for that content.

5.2 You must only submit content that:

• is accurate (where it states facts)

• is genuinely held (where it states opinions)

• you have the right and authority to share

• does not break any law or breach anyone else’s rights, including privacy, confidentiality, and intellectual property rights.

5.3 We do not promise to monitor or review submissions, and you should not expect any submission to be treated as confidential.

5.4 Where your submission does not contain personal information, you grant us a worldwide, non-exclusive, royalty-free licence to use, copy, adapt, publish, and share that submission for any lawful purpose related to our business.

5.5 Where your submission includes personal information, we will handle that personal information in line with our Privacy & Cookie Policy referred to in section 3.

5.6 If you think any content on our Site is inappropriate, unlawful, defamatory, or infringes your rights (including intellectual property rights), contact us using the contact details set out on our Site and provide enough detail for us to identify and review the content.

6. Hyperlinks and third-party sites

6.1 Our Site may include links or references to other websites, resources, or services operated by third parties.

6.2 Links to third-party websites are provided for your information or convenience only. They do not mean that we approve, recommend, or endorse those websites, their operators, or their content.

6.3 We have no control over third-party websites or resources and are not responsible for:

• their content, products, or services

• how they collect, use, or share data

• any loss or damage you may suffer if you use them.

6.4 If you visit any third-party website, you do so at your own risk and should check the terms and policies that apply to that website.

6.5 You may link to pages on our Site from your own site, provided you do so in a way that is fair and lawful and does not damage, or take unfair advantage of, our reputation. You must not suggest any form of association, approval, or endorsement by us where none exists.

7. Accuracy and availability of the website

7.1 We aim to keep our Site and its content accurate and up to date, but do not promise that:

• the content is complete, accurate, or current

• our Site, or any content on it, will always be available or uninterrupted

• our Site will be free from errors, omissions, or faults.

7.2 Content on our Site is for general information only. It is not intended as advice on which you should rely. Before you act, or decide not to act, based on content on our Site, obtain professional or specialist advice where appropriate.

7.3 We may update, change, suspend, or withdraw all or any part of our Site at any time without notice.

8. Our responsibility for loss or damage suffered by you

8.1 Nothing in these terms of use excludes or limits our liability for:

• death or personal injury caused by our negligence

• fraud or fraudulent misrepresentation

• any other liability that cannot legally be excluded or limited.

8.2 If we fail to comply with these terms of use, we are responsible for loss or damage you suffer that is a foreseeable result of that failure or of our failing to use reasonable care and skill. Loss or damage is foreseeable if it is obvious that it will happen or if, at the time you agreed to these terms, both you and we knew it might happen.

8.3 We are not responsible for:

• any loss or damage that is not foreseeable

• any loss of profit, loss of business, loss of revenue, loss of contracts, loss of anticipated savings, loss of data, or damage to goodwill

• any business losses or any loss of business opportunity, whether you use our Site as a consumer or for business purposes.

8.4 Different limitations and exclusions of liability may apply to any products or services that we supply to you. Those will be set out in the separate terms and conditions that apply to those products or services, such as our Trading Terms (if applicable).

9. Events beyond our control

9.1 We are not responsible for any failure to perform, or delay in performing, any of our obligations under these terms of use that is caused by an event or circumstances beyond our reasonable control.

9.2 Where such an event happens, we may suspend the affected obligations for as long as the event continues and may take any reasonable steps to reduce its impact.

10. No third-party rights

10.1 These terms of use are between you and us. No other person has any right to enforce any of their terms.

10.2 This includes any rights under the Contracts (Rights of Third Parties) Act 1999 or any similar local law, unless we clearly state otherwise in writing.

11. General

11.1 Each paragraph and section of these terms of use operates separately. If any court or competent authority decides that any part of them is unlawful or unenforceable, the remaining parts will remain fully effective.

11.2 If we do not immediately insist that you do something you are required to do under these terms, or delay in taking steps against you if you break these terms, that does not mean that we have given up our rights or that you do not have to comply. Any waiver by us will only be effective if it is in writing.

11.3 We may transfer or assign our rights and obligations under these terms of use to another organisation. We will usually tell you about any such transfer by updating this page. You may not transfer your rights or obligations under these terms without our prior written consent.

11.4 If you have a complaint or dispute relating to our Site, contact us using the contact details set out on our Site first. We will try to resolve issues with you directly. This does not affect any legal rights you may have.

12. Governing law and jurisdiction

12.1 These terms of use, and any dispute or claim arising out of or in connection with them or with your use of our Site, are governed by the laws of England and Wales.

12.2 The courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim.

13. How to contact us

13.1 If you have questions about our Site or these terms of use, or if you need to contact us for any other reason in connection with our Site, use the contact details set out on our Site.

13.2 We may contact you using the contact details you provide when you get in touch or use any forms, chat tools, or other interactive features on our Site.