Trading Terms

Terms and conditions for placing orders and using our Services via our Site, including ordering, pricing, delivery, returns, liability and governing law.

1. Introduction

1.1 Scope

These Trading Terms apply to any order you place with us through our Site and to the supply of any related Services. By placing an order, you agree to be bound by these Trading Terms.

1.2 Acceptance

Read these Trading Terms carefully before you submit an order. If you do not agree with them, do not place an order or use our Services.

1.3 Printing and retention

You may print or save a copy of these Trading Terms for your records. We recommend that you keep a copy together with your order confirmation.

1.4 Separate written terms

If you and we have agreed separate, signed written terms governing your order or our Services, those written terms take precedence over these Trading Terms to the extent of any conflict.

1.5 Changes to these Trading Terms

We may amend these Trading Terms from time to time. The version in force at the time you place your order will apply to that order. We will not change the Trading Terms that apply to an existing order after we have accepted it, unless you and we agree in writing.

2. Ordering

2.1 Placing your order

You place an order by following the on-screen instructions on our Site and completing the checkout process. You are responsible for ensuring that all information you provide during checkout is accurate and complete.

2.2 Our acceptance of your order

Your order is an offer to purchase Services from us. Our acknowledgement of receipt of your order does not mean that we have accepted it.

We accept your order only when we send you a dispatch or service confirmation message (for example, by email) or when we start providing the Services, whichever occurs first. At that point, a binding contract comes into existence between you and us.

2.3 Acknowledgement of your order

After you submit your order, we may send you an acknowledgement that we have received it. This acknowledgement is for information only and does not constitute acceptance of your order.

2.4 Availability

All orders are subject to availability and to any limits or restrictions shown on our Site. If we cannot supply all or part of your order, we will contact you using the contact details you provided and either:

offer an alternative; or
allow you to cancel the affected part of your order and receive a refund for any sums already paid for that part.

3. Prices and payment

3.1 Currency and taxes

Unless we state otherwise, all prices on our Site are in pounds sterling (GBP) and include UK VAT at the applicable rate. Where VAT is not included, we will make this clear and show the VAT separately at checkout.

3.2 Delivery and other charges

Any applicable delivery or other charges will be clearly displayed on our Site during checkout before you submit your order. These charges form part of the total price payable.

3.3 Price changes

We may change prices on our Site at any time. However, the price you pay for your order will be the price shown at the time you submit your order, provided we accept it as set out in clause 2.2.

3.4 Payment terms

You must pay for your order in full at the time you place it, unless we tell you otherwise in writing. We will not be obliged to start providing the Services until we have received full payment in cleared funds.

3.5 Pricing errors

If we discover an error in the price of the Services you have ordered, we will contact you as soon as reasonably possible. You may then choose either to reconfirm your order at the correct price or to cancel it. If we are unable to contact you, or if you do not respond within a reasonable time, we will treat the order as cancelled and refund any sums you have already paid.

4. Delivery and shipping

4.1 Delivery arrangements

We will use reasonable endeavours to deliver any goods or provide any Services in accordance with the delivery or performance estimate shown on our Site or communicated to you. However, any dates or times given are estimates only and are not guaranteed.

4.2 Delivery address

Deliver any physical items to the address you provide when placing your order, unless we agree otherwise in writing. Make sure that the delivery address is accurate and that someone is available to accept delivery.

4.3 Timing of delivery

We will aim to deliver your order within the timeframe indicated in the shipping information presented on our Site at checkout, but we do not guarantee precise delivery dates or times. Delivery may be delayed by circumstances outside our reasonable control.

4.4 Signature and proof of delivery

We may require a signature or other confirmation on delivery. If no one is available to accept delivery, we or our delivery partner may leave you a delivery note with instructions for rearranging delivery or collecting your order.

4.5 Risk and title

Risk in any goods passes to you when we deliver them to the delivery address you gave us or when you (or a carrier organised by you) collect them. Legal ownership of the goods passes to you only when we receive full payment for all sums due in respect of the goods, including delivery charges.

5. Cancellations and returns

5.1 Your right to cancel within 14 days

If you are a consumer, you may have a legal right to cancel your contract with us within 14 days without giving any reason. The 14-day cancellation period usually starts on the day after you receive the goods or, for Services, on the day after we accept your order.

5.2 How to cancel

To cancel within the cancellation period, inform us clearly that you wish to cancel. You may do this by contacting us using the contact details provided on our Site. You do not have to use a specific form, but you must provide enough information for us to identify your order.

5.3 Effects of cancellation

If you cancel your contract in accordance with this clause 5, we will reimburse all payments received from you in respect of the cancelled contract, including standard delivery charges (but not any supplementary costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us).

We will make any refund without undue delay and not later than:

14 days after the day we receive the goods back from you; or
if there are no goods, 14 days after the day we are informed of your decision to cancel.

We will make the refund using the same means of payment you used for the initial transaction, unless we have expressly agreed otherwise.

5.4 When you may not cancel

Your right to cancel may not apply, or may end early, in certain situations, including where:

goods are made to your specifications or are clearly personalised;
goods are liable to deteriorate or expire rapidly;
you have unsealed goods for health protection or hygiene reasons; or
Services have been fully performed with your prior express consent and your acknowledgement that you would lose the right to cancel once performance began.

These examples are not exhaustive. We will tell you on our Site or during the order process if your right to cancel does not apply in a particular case.

5.5 Returning goods

If you cancel a contract that involves goods, send the goods back to us without undue delay and in any event no later than 14 days from the day you tell us you wish to cancel. You will normally bear the direct cost of returning the goods, unless we agree otherwise or the goods are faulty or misdescribed.

You are responsible for any reduction in the value of the goods resulting from unnecessary handling beyond what is needed to establish their nature, characteristics and functioning.

5.6 Statutory rights

Nothing in these Trading Terms affects your statutory rights as a consumer under applicable law.

6. Faulty Services

6.1 Your rights if Services are faulty

If the Services or any goods supplied as part of the Services are faulty or not as described, you may be entitled to a repair, replacement, repeat performance, price reduction or refund, depending on the circumstances and your legal rights.

6.2 Notifying us

Contact us as soon as reasonably possible if you believe the Services or goods are faulty or misdescribed. Provide your order details and a description of the issue so that we can investigate and, where appropriate, arrange a remedy.

7. Service information

7.1 Accuracy of information

We take reasonable care to ensure that information about our Services on our Site, including descriptions, specifications and pricing, is accurate and up to date. Minor variations that do not materially affect the Services may occur.

7.2 Images and samples

Any images, illustrations or samples shown on our Site are for illustrative purposes only. The actual appearance of goods or the way Services are delivered may differ slightly from those images or samples, for example due to display settings or minor changes in design.

7.3 Promotions

From time to time, we may run promotions, offers or discounts on our Site. These may be subject to additional terms and conditions and may be withdrawn or amended at any time, in each case in accordance with applicable law.

7.4 Sizing and guidance

Where we provide sizing information, guides or other advice on our Site, treat them as general guidance only. It is your responsibility to check that any goods or Services are suitable for your particular needs.

8. Delivery outside the UK

8.1 Local laws and access

If you access our Site or order Services from outside the UK, you do so at your own risk and are responsible for complying with local laws where they apply.

8.2 Contacting us

If you are unsure whether we deliver to your location or whether our Services are available in your country, contact us using the details provided on our Site before placing an order.

8.3 Duties, taxes and customs

If we deliver goods outside the UK, your order may be subject to import duties, taxes or other charges which are applied when the delivery reaches its destination. You will be responsible for paying any such duties, taxes or charges that apply.

We have no control over these charges and cannot predict their amount.

8.4 Importer obligations

When you order goods for delivery outside the UK, you are considered the importer of record and must comply with all laws and regulations of the country in which you receive the goods. International deliveries may be opened and inspected by customs authorities.

9. Security

9.1 Secure transmission

We take reasonable steps to protect your personal and payment information. Where appropriate, we use secure servers and encrypt data transmitted between your browser and our Site.

9.2 Payment details

Do not send payment card details to us by email or through any channel that we have not indicated as secure. If you suspect that your payment details have been compromised, contact your bank or card provider and us without delay.

10. Our liability

10.1 Events outside our control

We are not responsible for any failure to perform, or delay in performing, any of our obligations under a contract that is caused by events outside our reasonable control, including but not limited to strikes, lock-outs, failures of third-party systems, natural disasters, pandemics, or the actions of public authorities. We will take reasonable steps to minimise the effect of such events and resume performance as soon as reasonably possible.

10.2 Foreseeable loss only

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking a contract with you or our failure to use reasonable care and skill. Loss or damage is foreseeable if it was an obvious consequence of our breach or if both you and we contemplated it at the time we entered into the contract.

10.3 Business losses

We supply our Services for domestic and private use only, unless we have expressly agreed to supply them for business use. If you use the Services for any commercial, business or resale purpose without such agreement, we will not be liable to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

10.4 Liability that we do not exclude

Nothing in these Trading Terms limits or excludes our liability for:

death or personal injury caused by our negligence;
fraud or fraudulent misrepresentation; or
any other liability that cannot be limited or excluded under applicable law.

10.5 Statutory rights

These Trading Terms do not affect your statutory rights. If you are unsure about your rights, you may wish to contact a local consumer advice organisation.

11. Personal data

11.1 Use of your personal data

We will handle any personal data you provide to us in connection with your order or your use of our Site in accordance with our Privacy and Cookie Policy.

Our Privacy and Cookie Policy explains how we collect, use, store and share your personal data, as well as your rights in relation to your personal data. The current version is available on our Site.

12. General

12.1 No waiver

If we do not insist immediately that you do anything you are required to do under these Trading Terms, or if we delay in taking steps against you for breaking the contract, that does not mean you do not have to do those things and it does not prevent us from taking steps against you at a later date.

12.2 Assignment

You may not assign, transfer or otherwise deal with your rights or obligations under a contract without our prior written consent. We may transfer our rights and obligations under a contract to another organisation, provided that this does not reduce your rights under the contract.

12.3 Governing law and jurisdiction

These Trading Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction, except that if you are a consumer resident in another part of the United Kingdom, you may also bring proceedings in your local courts.

Last updated 1 week ago

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