Get support from Universal Computing

Raise and track IT, website, phone system, and hosting support requests through the Universal Computing support form, with tips for fast resolution.

What we support

Universal Computing provides support across your core business technology.

Universal Computing support is available only to business clients. If you are not a business client, visit https://universalcomputing.net for alternative support services tailored for home users.

Area	Examples of issues we handle
IT support	PC & Laptop hardware/software, Cybersecurity, Connection to managed services, Printers, Network issues
Microsoft 365 administration	User management, permissions, mailboxes, device enrolment, Microsoft Defender, SharePoint
Website and web apps	Content updates, bug fixes, plugins, performance, forms, e‑commerce
IP phone systems	Call quality, handsets, configuration, extensions, voicemail
Website hosting	Website downtime, email delivery problems, SSL certificates, domains, server error messages

If you are unsure which category your issue falls into, use the closest match in the form and describe the problem in your own words.

Raise a support ticket

Use the website support form in the footer to raise all new support requests. This creates a tracked case in our system so we can update you and keep a full history.

Open a support ticket at https://www.universalcomputing.co.uk/#contact. This link takes you directly to the support form used to create and track your case.

Go to the Universal Computing website

Open your browser and visit https://www.universalcomputing.co.uk/#contact to go straight to the support form section.
If you navigate from another page, scroll to the bottom and find the support form link in the footer. You may need to toggle between the support and contact forms using the toggle switch.

Open the support request form

Click the support link in the footer to open the ticket form if it is not already visible.
Wait for the form to load fully before you start typing.

Enter your contact details

Add your full name and work email address.
Include a direct phone number if we may need to call you.

Choose the support area

Select the most relevant option, such as IT Support, Website & Web App Support, IP Phone System Support, or Website Hosting.
Use the comments field to explain if the issue spans multiple areas.

Describe the issue clearly

Give a short, clear summary in the subject or title field.
Add detailed information in the description box, following the tips below.
Attach or link to any screenshots or error messages if the form allows uploads.

Submit and keep your case reference

Submit the form to create your support ticket.
Note or save the unique case reference number shown on screen and in the confirmation email.

Always quote your case reference when you follow up by email or phone. This links your message to the correct case and prevents delays while we search for your details.

Tips for writing a good request

A clear ticket helps us diagnose and resolve your issue faster.

Include as many of these details as you can:

What you were trying to do when the issue started.
What went wrong, including the exact wording of any error message.
When it started and whether it is happening all the time or intermittently.
Who is affected: one user, a specific team, a whole office, or all customers.
Device and software details: device type, operating system, browser or application version.
For website issues: the full page URL and any steps needed to reproduce the problem.
For hosting or email issues: the affected domain name and the email addresses involved.
For cyber incidents: what you have already done (for example, disconnected a device, changed a password).

If you can, add one or two screenshots that show the full screen, including the address bar and any error messages.

What happens after you submit

Your request goes into our case management system so we can triage, assign, and track it through to resolution.

Case management feature	What it means for you
Unique case reference	You always have a single reference number for each issue
Full case history	All updates, investigations, and actions are recorded
Status tracking	We can see progress and next actions at a glance
Consistent communication	Different team members can view the same information if needed

During normal business hours, our team reviews new tickets, assesses severity, and assigns them to the right specialist. Your case is triaged based on your SLA and severity. Response and resolution times vary depending on impact and on your support plan.

You will receive updates by email and, where appropriate, we may call you or request further information. We track your case until it is resolved and then close it once you confirm things are working again or we have otherwise agreed an outcome.

Data security and privacy

We manage support cases in Microsoft Dynamics 365, hosted on Azure, to keep your information secure and to maintain a full history of activity on your account.

We process your support data under our privacy policy and UK GDPR. You can read the latest privacy policy on the Universal Computing website.

Follow up or get urgent help

Use your existing case reference whenever you contact us about an open issue. This helps us respond faster and avoids creating duplicate tickets.

If you:

Need to follow up on an existing ticket: reply to the confirmation email so your message links directly to the case. Do not change the subject line as it includes the unique identifier.
Have urgent issues or cannot submit the form: call 01383 840808 during office hours, or contact us directly by email for assistance.
Need to email support: send details to support@universalcomputing.co.uk and include your case reference if you already have one.

Office hours are 9am–5pm, Monday to Friday. Outside these hours, response times may vary and you may receive a reply on the next business day.

For high‑impact incidents such as major outages or suspected cyber attacks, submit a ticket via the website at https://www.universalcomputing.co.uk/#contact and call 01383 840808 as soon as possible so we can prioritise your case.

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Last updated Mar 7, 2026

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